When clients and partners visit your office in person, their first impression is made by the lobby or waiting room.  The same is true when meeting over Zoom!


While waiting rooms add a layer of security to your calls, by default they are bland white screen. Why not put your best foot forward by customizing your Zoom waiting room by following the steps below from Zoom:


You can customize the Waiting Room title, logo, and description at an account, group, or user level.

Note: You will need to enable Waiting Room before you have the option to customize it. If the Waiting Room has been previously customized at the user level then disabled after, when Waiting Room is enabled in a meeting's settings, the meeting will use the user-level setting until it has been reset, or the account setting has been locked. 

  1. After enabling Waiting Room, click Customize Waiting Room.
    This will open the Waiting Room customization options.
    • Title: Click inside the text box to update the meeting title.
      Note: Titles are limited to 64 characters.
  2. Choose what Participants in the waiting room will see: 
    • The default screen: Just displays the title text above and the meeting topic. 
    • A logo and description: Display the title message, a logo you upload, and a message. 
      • Logo: Click Upload Logo to select a file for upload. Logos can be in GIF, JPG or PNG format. It cannot exceed 1MB and the minimum height and width is 60px, while the maximum is 400px.
      • Description: Click inside the text box to update the description. You are limited to 400 characters. 
    • A video: Display the title message and a video you upload.
      • Video: Click Upload Video to select a file for upload. The video must be in MP4, MOV, or M4V format, and cannot exceed 30 MB. Videos can include sound, but are muted by default.
        Note: Videos for the waiting room require version 5.7.3 or higher. 
  3. Click Save when you are done.
  4. Participants will see your custom Waiting Room branding when they join the meeting.